Thales PAY Facilitates a Strategic Transformation with PaymentGenes Academy

The Challenge

For Thales PAY, success requires more than just changes in operations. The organization needs to:

• Improve efficiency by raising overall payments knowledge
• Create alignment in payments understanding and terminology
• Acquire deep technical knowledge of key payment processes
  

Only by addressing these needs can Thales PAY succeed in its strategic shift.

The Solution

PaymentGenes supported the transformation by providing course materials, a learning environment, trainers, and knowledge. These elements were fully integrated into the Thales PAY Academy.

The program included:

• Payments Foundation Course to create a common understanding of the fundamentals of payments
• Bespoke Modules to build company-specific knowledge for technical experts
• Online Check-Ins and Certification Quizzes to validate learning and measure progress
• Hybrid Training Approach combining interactive sessions with online learning
  

The gained knowledge was not only tested but also applied directly to Thales PAY’s situation. This ensured the training became an integral part of the company’s learning strategy and experience.

The Results

The impact of the program has been tangible.

“We’ve measured participants’ engagement level and progress throughout the course, plus tested their final understanding through a certification quiz provided by PaymentGenes. Results on both aspects were significantly high: trainings have been really impactful!” – Amelie Tournant Fourel, Strategy Manager, Thales PAY

“In the context of our transformation, we need to move from being experts in card issuance to being experts in payment infrastructures and core transaction services. We are glad to partner with PaymentGenes for the upskilling of our organization as they have both the payment ecosystem expertise and the teaching skills to deliver impactful and meaningful training programs.” – Bertrand Knopf, Executive Vice President, Thales PAY

Conclusion

The collaboration between Thales PAY and PaymentGenes shows how targeted learning initiatives can accelerate strategic transformation. By increasing payments knowledge and aligning understanding across teams, Thales PAY has taken important steps toward becoming a leader in integrated issuance and transaction management services.