Every day, Sodexo serves 440,000 clients and 36 million consumers, relying on a strong network of 1.3 million affiliated merchants. Payments being a key enabler of their products, they have set up a dedicated team to ensure that we rely on the right capabilities.
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Every day, we serve 440,000 clients and 36 million consumers, relying on a strong network of 1.3 million affiliated merchants.
Payment being a key enabler of our products, we have set up a dedicated team to ensure that we rely on the right capabilities. The team is also responsible for developing and deploying global digital payment solutions in all the countries where we operate”.
In my previous experience as CEO of Smart Prepaid, I designed, developed and launched B2C and B2B gift cards from scratch. Enabling payment was at the core of the solution. It was new to me at that time and it was a very challenging and interesting journey. When I was offered the opportunity to lead payment initiatives within Sodexo BRS Digital Transformation, it was an opportunity to leverage my expertise and a challenge I look on with enthusiasm.
Indeed, the task is huge and complex. We work with many countries from different regions (Latin America, Asia and Europe) to build payment solutions that are relevant for all. With the payment landscapes often being very different from one country to another, the team has played a key role in managing this complexity.
Our digital transformation aims at embracing the digital world by creating high-quality payment solutions to deliver the best in class customer experiences. The role of our team is to design, develop and deploy global payment solutions across all of our geographies. These solutions allow Sodexo BRS countries to benefit from our global expertise and practices and thus to focus on their core activity.
Our approach is based on co-designing solutions with local teams, following the agile methodology to be able to test, adjust and accelerate our time to market.
Our biggest challenge is our legacy. It makes the journey towards our target solutions more complex, yet very interesting. So far, our main success has been to build a highly effective, multicultural team, with complementary capabilities, expertise and ways of thinking. This is a key success factor in a global environment, and PaymentGenes has been of great help in sourcing the best profiles. Thanks to this team, we have successfully designed and developed our first global solution that is already running in Brazil and Romania. Beyond being a technical provider, I can proudly say that, with the team, we have successfully grown into a business partner.
Every day, we see new players and new technologies coming in. It can be scary but it’s very exciting too.
We are keeping busy by following the latest payment trends. Every day, we see new players and new technologies coming in. It can be scary but it’s very exciting too. There are lots of new opportunities to catch!
Payment will be everywhere and no longer unilateral. This will contribute to reinforcing competition between closed and open payments platforms where new standards should appear.
Finding the right person for the right position is critical in this competitive payment environment, and PaymentGenes has played the role of business partner in that sense. We’ve always had insightful discussions to help us define our needs and then formalise job descriptions. We have benefited from their expertise and international exposure to have a better view of the market.